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Frequently Asked Questions
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What is the difference between hemp and cannabis?
Hemp and cannabis are varieties of the Cannabis sativa plant. They can differ in their cannabinoid composition and legal classification. The exact definition and requirements vary depending on the jurisdiction.
Do your products contain THC?
THC content varies depending on the product. Please check the individual product page, product label, ingredients, and available laboratory testing information for the specific THC and cannabinoid content.
Are your products lab tested?
Where applicable, our products are tested by independent laboratories to help verify their quality, potency, purity, and safety. Available testing information or a Certificate of Analysis (COA) can be provided with the relevant product.
How should I store your products?
Store products according to the instructions provided on the product packaging. Generally, products should be kept in a cool, dry place away from direct sunlight, excessive heat, moisture, children, and pets.
How do I place an order?
Browse our products, select the product and quantity you want, and add them to your cart. Click the button “Buy via WhatsApp”, then discuss in WhatsApp to process order.
What payment methods do you accept?
For delivery to any location, full payment must be made in advance to confirm your order. If you visit our store in person, both cash and QR payment options are available.
Can I cancel my order?
You may be able to cancel your order if it has not yet been processed or dispatched. Please contact our customer support team as soon as possible after placing your order.
How can I know which product is right for me?
Review the product description, ingredients, cannabinoid information, product specifications, and available testing information. If you need additional information, please contact our customer support team. We do not provide medical advice.
How long does shipping take?
Delivery time depends on your location, product availability, order processing time, and selected delivery method. Generally, deliveries within the Valley take approximately 24 hours, while deliveries outside the Valley may take up to 48 hours. An estimated delivery timeframe will be provided during the ordering process where available.
Where do you ship?
We ship only to locations where the sale, possession, and delivery of the relevant products are legally permitted. Shipping availability may vary depending on the product and destination.
Is the packaging discreet?
Where permitted and appropriate, orders are packaged securely and discreetly without unnecessary product information displayed on the outside of the package.
Can I track my order?
If tracking is available for your delivery method, you will receive tracking information after your order has been dispatched. You can use the tracking information to monitor your shipment’s progress.
Can I return a cannabis or hemp product?
Return eligibility depends on the product, its condition, and applicable laws. For safety and hygiene reasons, some opened or used products may not be eligible for return. Please review our Return & Refund Policy before making a purchase.
What if my order arrives damaged?
Please contact our customer support team as soon as possible and provide your order number and photographs of the damaged package or product. We will review the issue and provide an appropriate solution according to our return policy.
What if I receive the wrong product?
Contact our customer support team with your order number and details of the product you received. If an incorrect product was sent, we will review the order and arrange an appropriate replacement or resolution.
How long does it take to receive a refund?
Once a refund has been approved, processing time depends on our internal processing and your payment provider. The refund may take additional time to appear in your account.
Who can purchase cannabis and hemp products?
Products are available only to customers who meet the minimum legal age and eligibility requirements applicable to their jurisdiction. Customers are responsible for complying with all applicable local laws and regulations.
Do I need to verify my age?
Age verification may be required depending on the product, destination, and applicable laws. Customers must meet the minimum legal age required in their jurisdiction before purchasing applicable products.
Is it legal to purchase cannabis or hemp products in my location?
Cannabis and hemp laws vary between countries and jurisdictions. Before purchasing, customers should confirm that the specific product is legal to purchase, possess, and receive at their location.
Can I travel with cannabis or hemp products?
Travel restrictions vary by jurisdiction and may be particularly strict for international travel. Customers should check the laws of every jurisdiction they will enter before travelling with any cannabis or hemp product.
Still Have Questions?
We are here to help. Get in touch with our friendly support team for personalized assistance.